Mobile pay
Apple Cash: I want my money!
Apple Cash operates like a pre-paid credit card, and a pre-authorization hold is placed on funds before fueling begins. The hold will be released, and you will only be charged for the amount of fuel you purchased; however, that could take days. We do not control the hold/preauthorization process. Instead of complaining to us, consider another payment method.
My PIN isn’t working
Which PIN is it? There is a PIN to log into the app and a PIN needed to use the Saver Club. If the PIN issue is coming up at the payment step, make sure you’re using your Saver Club PIN. If you’ve lost your PIN or cannot remember it, call 877-403-2222 for help. We cannot change your PIN for you; it’s a security issue for everyone’s benefit.
I don’t have a PIN
You should’ve received a PIN when your Saver Club account was approved. If you didn’t receive one – or if you can’t find it – please contact 877-403-2222 for a new PIN.
Why don’t I get a discount on other credit cards?
The Saver Club is an ACH program that doesn’t have the transaction processing fees charged by credit card companies. This allows us to pass along the savings to our Saver Club users (see how we came up with the name?). If you want to save up to 10¢ a gallon, join the Saver Club. It’s free!
Saver Club
How do I join the Saver Club?
Ask for a card at any Rotten Robbie location or we can mail you one if you contact us at 408-327-4300 or at comments@rottenrobbie.com.
Is the Saver Club safe?
The Saver Club is an ACH debit product that is linked to your checking account. Banking security regulations make ACH safer than many other forms of payment.
I have a problem with my Saver Club account
Please contact the financial services company that handles the Saver Club at 877-403-2222 or online at https://rottenrobbie.poweredbyzipline.com/
I need to change my account information
Please contact the financial services company that handles the Saver Club at 877-403-2222 or online at https://rottenrobbie.poweredbyzipline.com/
I lost my Saver Club card
Pick up a new card at any Rotten Robbie location or we can mail you one if you contact us at 408-327-4300 or at comments@rottenrobbie.com.
Troubleshooting
The app is misbehaving!
It’s like the old advice, “did you try unplugging it?” Please restart the app and regularly restart your phone to refresh. Make sure you have your location turned on to allow the app to recognize that you are at one of our stations. If you still have problems, contact us at comments@rottenrobbie.com and include a screenshot of the error message or spot, if you can.
Payment isn’t working
Grab a screenshot of any error message received to help with troubleshooting. Payment problems almost always need a financial services company to assist. We may be able to help, but if it requires any account specifics, direct contact with the Saver Club or credit card company is needed for security reasons. We can tell you if it’s an app error or a payment issue.
General
Do you sell swag?
Heck yeah! Got a rotten friend named Rob who needs a hat? We’ve got it! You don’t need to be named Robbie, Rob, Robert, or Roberto to represent Rotten Robbie. Order up over here.
Why is there a limit on how much I can charge?
This is set by financial services companies, not by us. We know running two transactions to fill large gas tanks isn’t fun, but we don’t control the fraud protection rules.
Do you collect personal data?
Thank you for thinking we’re savvy enough to do this! We personally do not store any app data. Please note that if linked to a third party, those may have different policies. Always read the digital agreements for information.