Got Questions? Robbie’s Got Answers

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This is set by financial services companies, not by us. We know running two transactions to fill large gas tanks isn’t fun, but we don’t control the fraud protection rules.

Thank you for thinking we’re savvy enough to do this! We personally do not store any app data. Please note that if linked to a third party, those may have different policies. Always read the digital agreements for information.

The Saver Club is a secure, convenient way to pay at Rotten Robbie using your checking account. By linking your bank account to your Saver Club profile, you’ll receive these benefits:

Instant price rollback of 10¢ on every gallon

No enrollment or annual fees

No impact on your credit rating

Sign up online by completing our four-step form on the Saver Club page Rotten Robbie | Saver Club.

Link your Saver Club account to the Rotten Robbie App to pay at the pump or in-store. Download the app here.

The Saver Club is an ACH-based program and does not include the transaction processing fees that credit cards carry. This allows us to pass on the savings to you.

The security of your data is very important to our business. We do not resell or disclose any information to a third party. Your enrollment data is kept safe in our secured database servers. If you have enrolled in the payment program, the data you have provided is required to enable us to verify and link your information to your payment program account to be able to perform ACH debit transactions. All bank information and PINs are encrypted as soon as your enrollment is submitted.

Please contact ZipLine who manages the Saver Club accounts, at 877-403-2222.

We want to provide you with a convenient way of paying for gas at a lesser price and also to pay for items inside their store. It is important to recognize that you are issuing an electronic check when you use the payment program for payment. This is no different than writing a check at the supermarket and being asked to show your driver's license as an ID. When you enroll in the program you voluntarily provide certain information to ZipLine in order to participate in this program. No information will be taken from the magnetic stripe on your driver license and the driver's license will be used only to verify your identity as a participant in the program.

When you enroll in the payment program, the last four digits of the social security number are used for identity verification purposes (in addition to the other information you provided during enrollment), an account security question and to protect you against fraud. The security of your data is very important to our business. Except for providing pertinent information to the participating merchant, we do not resell or disclose any information to a third party. Your enrollment data is kept safe in our secured database servers. This information is encrypted as soon as your enrollment is submitted.

Your account must be registered so that you can use it as a form of payment. An email is required for account registration. You will also receive an email receipt for each purchase that you make using your payment program account. Your email address also becomes your login to our member website where you can manage your payment account information, view your transaction activity and/or change your PIN if needed.

ZipLine validates your enrolled bank account information to ensure that we have the correct account number, the account is open, and most importantly that the account belongs to YOU. We do so by submitting a deposit and withdrawal to your bank account. These “challenge” transactions are a test to confirm the validity of the account. The enrolled payment card account is not activated until this bank verification process is completed. You must confirm these two amounts once they appear in your account. A “verification” email will be sent to you, upon enrollment, which explains this activation process.

Which PIN is it? There is a PIN to log into the app and a PIN needed to use the Saver Club. If the PIN issue is coming up at the payment step, make sure you’re using your Saver Club PIN. If you’ve lost your PIN or cannot remember it, call 877-403-2222 for help. We cannot change your PIN for you; it’s a security issue for everyone’s benefit.

You should’ve received a PIN when your Saver Club account was approved. If you didn’t receive one – or if you can’t find it – please contact 877-403-2222 for a new PIN.

You may change your PIN by logging into the member portal. Once you log in, you will need to click on your card/mobile number, then select the “Update My PIN” option. If you forgot your current PIN, then click on “Forgot PIN?” and follow the directions to reset your PIN to whatever new PIN you want.

Apple Cash operates like a pre-paid credit card, and a pre-authorization hold is placed on funds before fueling begins. The hold will be released, and you will only be charged for the amount of fuel you purchased; however, that could take days. We do not control the hold/preauthorization process. Since we are unable to control this, consider another payment method.

Currently, there is not an enrollment fee and we do not charge a fee to the consumer for the use of our payment program. Your payment account may be subject to an annual maintenance fee which would be properly disclosed at enrollment and/or prior to any fee amount being debited from your bank account. Also, your bank may charge fees relating to the ACH withdrawal of money from your checking account. Check with your bank for specific details. We do, however, charge a Return Fee in the event that your bank returns a transaction unpaid. For this reason, we recommend that you have Overdraft Protection on the account used for your payment card transactions to potentially avoid additional return fees.

Most banks do not charge for ACH transactions submitted to a CHECKING account. This is the same method that is currently used for paying mortgage payments, car payments and any authorized debits from your bank account. It is possible that some banks may charge a monthly fee for such services so please check with your bank for details. Charges will apply from your bank and from ZipLine if your transaction is returned as unpaid (NSF, Account Closed/Frozen, etc.). Our return fee will be the maximum amount permissible by state law. This fee is separate from any fees that your bank may impose for such returns. We recommend that you have Overdraft Protection on the account used for your payment card account transactions.

First, you should not conduct a transaction if you are aware that you do not have sufficient funds to cover the face amount of the transaction. If you do, the transaction will be returned by your bank and your payment program will be deactivated until you make good on your purchase. Returned transactions also result in a “Return Fee” permissible by state laws. ZipLine, or their assigned agents, will try to electronically collect the face amount of the transaction and the associated Return Fee on two attempts. In the event that the company cannot collect through normal electronic means, your account will be flagged and referred to a collection service and your membership may be canceled. We recommend that you have Overdraft Protection on the account used for your payment card account transactions to avoid additional return fees. By having Overdraft Protection with your bank, you may avoid our fees for any returned transactions.