Got Questions? Robbie’s Got Answers

Heck yeah! Got a rotten friend named Rob who needs a hat? We’ve got it! You don’t need to be named Robbie, Rob, Robert, or Roberto to represent Rotten Robbie. Online ordering coming soon!

This is set by financial services companies, not by us. We know running two transactions to fill large gas tanks isn’t fun, but we don’t control the fraud protection rules.

Thank you for thinking we’re savvy enough to do this! We personally do not store any app data. Please note that if linked to a third party, those may have different policies. Always read the digital agreements for information.

Ask for a card at any Rotten Robbie location or we can mail you one if you contact us at 408-327-4300 or at comments@rottenrobbie.com.

The Saver Club is an ACH debit product that is linked to your checking account. Banking security regulations make ACH safer than many other forms of payment.

Please contact the financial services company that handles the Saver Club at 877-403-2222 or online at https://rottenrobbie.poweredbyzipline.com/

Please contact the financial services company that handles the Saver Club at 877-403-2222 or online at https://rottenrobbie.poweredbyzipline.com/

Pick up a new card at any Rotten Robbie location or we can mail you one if you contact us at 408-327-4300 or at comments@rottenrobbie.com.

Apple Cash operates like a pre-paid credit card, and a pre-authorization hold is placed on funds before fueling begins. The hold will be released, and you will only be charged for the amount of fuel you purchased; however, that could take days. We do not control the hold/preauthorization process. Instead of complaining to us, consider another payment method.

Which PIN is it? There is a PIN to log into the app and a PIN needed to use the Saver Club. If the PIN issue is coming up at the payment step, make sure you’re using your Saver Club PIN. If you’ve lost your PIN or cannot remember it, call 877-403-2222 for help. We cannot change your PIN for you; it’s a security issue for everyone’s benefit.

You should’ve received a PIN when your Saver Club account was approved. If you didn’t receive one – or if you can’t find it – please contact 877-403-2222 for a new PIN.

The Saver Club is an ACH program that doesn’t have the transaction processing fees charged by credit card companies. This allows us to pass along the savings to our Saver Club users (see how we came up with the name?). If you want to save up to 10¢ a gallon, join the Saver Club. It’s free!